FAQ
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What is Kindly By Aubrey?
Kindly By Aubrey is a bespoke gifting and concierge service based in San Antonio and Austin, specializing in curated gifts, hampers, and tailored experiences for individuals, corporations, and hospitality clients. Each gift is designed with intention and crafted with care.
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Do you offer nationwide shipping?
Yes. We currently deliver throughout Texas and offer nationwide shipping for select gifts. Local delivery is available within San Antonio and Austin. We are also happy to source gifts wherever you may be!
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Where are you based?
We operate between San Antonio and Austin, Texas. We can help wherever you may be, though.
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How do I place an order?
You can complete our Inquiry Form on the website, or email us directly at info@kindlybyaubrey.com. We’ll follow up with a brief consultation to confirm details, timeline, and budget.
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Can I customize a gift?
Absolutely! Each gift is fully customizable. We work closely with you to tailor every detail — from the theme and color palette to the contents and packaging.
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Can my gift include wine or champagne?
Yes — wine may be included as part of a gift or paired alongside other items. Kindly By Aubrey does not sell alcohol independently, but we can procure it on your behalf as part of a curated gift.
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Do you offer same-day delivery?
Same-day delivery may be available for select Austin and San Antonio orders depending on inventory and timing. Please reach out directly to confirm.
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How is shipping handled?
We package each item with care using premium materials to ensure a beautiful presentation upon arrival. Tracking information is provided for all shipped orders.
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Can you deliver to hotels, offices, or event venues?
Yes — we regularly deliver to corporate offices, hotels, private residences, and event spaces.
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Do you offer gifting for corporate clients or events?
Yes. We specialize in corporate gifting, brand launches, retreats, and client appreciation. Kindly By Aubrey partners with businesses to create cohesive, branded gifting experiences.
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Can you include branded materials or custom tags?
Of course. We can incorporate your logo, brand colors, and custom stationery for a cohesive presentation.
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Are deposits refundable?
Deposits are non-refundable once sourcing or design work has begun, as each gift is custom-curated.
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Do you offer returns or exchanges?
Due to the bespoke nature of our work, all sales are final. However, if there’s any issue with your order, please contact us immediately and we’ll make it right.
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What do your concierge services include?
Concierge services range from personal gifting and event coordination to hospitality and travel-related support — tailored to your schedule, preferences, and lifestyle.
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Can you source specific items or experiences?
Yes. Whether you’re seeking a rare bottle, last-minute delivery, or custom travel gift, we’ll handle the details discreetly and efficiently.